work

• Managed digital content, metadata, and all online publishing for artworks in annual art shows, online art auctions, and permanent collection.
• Provided web design and content management support for the Let’s Get Free website and the Creative Resistance website.
• Research support and copyediting for print publications like Daughters magazine.
• In 2024: I co-curated the Let’s Get Free 7th art show, “This Is Me“, featuring 200+ artworks and 80 artists who are currently in prison. I managed all digital curation for the virtual galleries and the online auction, and helped coordinate the gallery installation, events, outreach, and other logistics.
  • Featured on WQED “Voice of the Arts” podcast

• Created, maintained, and organized internal machine learning platform documentation used by 100+ Google engineering teams.
• As a solo tech writer, served as documentation lead for all the AdsML organization’s internal documentation, and coordinated cross-team documentation projects for 5+ ML engineering teams.
• Documented complex, large-scale ML systems and software including feature extraction and data storage pipelines, model training platforms, and inference systems written in Python, C++, and Google-specific config languages.
• Created conceptual overviews, how-to guides, system diagrams, sample code, and reference content for internal engineering audiences.
• Designed and implemented information architecture and taxonomies to ensure cohesive UX across multiple repositories of internal software documentation.
• Added metadata and revised doc structure to improve findability and analysis of technical content.
• Performed user research to identify information needs and measure documentation & IA success.
• Piloted and launched new methods of gathering quantitative and qualitative data to identify documentation priorities and developer pain points.
• Collaborated with machine learning researchers to publish educational content to help engineers learn about deep neural networks.

• Managed digital resources, database processes, website, and technology for 2-1-1 information and referral services in Pittsburgh, Erie, Philadelphia, and surrounding regions.
• Ensured that 2-1-1 database of over 75,000 records contained clear, accurate and useful metadata and descriptions of non-profit agencies and services across Pennsylvania.
• Designed 211 data governance policies and ensured database content adhered to industry standards, taxonomy, and Style Guide.
• Contributed to the governance and maintenance of the 211 taxonomy as a Certified Resource Specialist.
• Conducted user research and data analysis to inform technology strategy and drive software improvements.
• Identified and implemented new technologies and metadata strategies to improve service delivery, operational systems, and reporting.
• Used Excel, SQL and Python to analyze data and identify gaps in service provision and areas for metadata standardization.
• Collaborated with local government, non-profits, and educational institutions to share data and identify opportunities for 211 to contribute to civic technology and open data initiatives.

• Built taxonomies and ontologies to train machine learning models for Google Shopping.
• Planned and led information architecture and software development projects involving multiple teams of engineers, linguists, vendors and product managers.
• Analyzed product and query data in multiple languages to inform global ontology development.
• Researched consumer products and wrote category definitions to guide human labeling for machine classification of product listing ads in 20+ languages.
• Coordinated design and development of custom ontology management software.
• Created documentation for localization managers and managed QA of category name translations.
• Wrote and maintained taxonomy style guide and process documentation for vendor teams.
• Analyzed output of classification models to identify areas for feature improvement, targeted labeling, or taxonomy restructuring.
• Proposed and implemented changes to ontology development workflows, human labeling processes, translation QA, and data governance strategy.
• Managed cross-team projects and coordinated ontology data usage by internal customers.
• Used SQL and internal data analysis tools to track metrics and compare datasets.

• Managed the taxonomy categories and refinements for Amazon’s app store.
• Coordinated project planning and managed launches related to the apps taxonomy.
• Wrote code changes to update taxonomy graph properties.
• Performed QA and code review for app store taxonomy changes.
• Worked with business teams and merchandisers to plan and implement projects related to the app store taxonomy and user experience.

• Analyzed machine learning classification output and labeled products to train models in English and French.
• Researched product information in English and French to support accurate category definitions and taxonomy expansion.
• Developed in-depth product expertise and analyzed text to determine appropriate product classification.
• Assisted Google ontologist in defining taxonomy categories and determining appropriate metadata.

• Maintained a database of over 5,000 non-profit agencies in southwestern Pennsylvania.
• Managed metadata and indexing for database records using the national 2-1-1 Taxonomy of Human Services.
• Managed website redesign project, including creation of new content and information architecture based on underlying 2-1-1 taxonomy.
• Researched non-profits, acquired data about their services, and assessed them based on database inclusion/exclusion policies.
• Led mobile app development group and provided vision and strategy for digital 2-1-1 services.
• Analyzed data and created reports to document community needs, track call center statistics, and provide feedback to funders.
• Led database training sessions for non-profit organizations and created documentation for call center and data management staff.

Internet Public Library: http://www.ipl.org

• Searched for new resources and added websites to collections.
• Cataloged websites using Dublin Core metadata standard and a custom taxonomy.
• Wrote abstracts and assigned classification metadata to records for online resources.
• Analyzed and mapped external geographic subject headings onto the IPL taxonomy.
• Proposed changes to the Business subject taxonomy and developed Entrepreneurship subject area.
• Evaluated online resources according to the IPL’s collection policy.
• Researched authors, literature, and American history and updated digital collections.

Current Periodicals Specialist – Hillman Library, University of Pittsburgh

08/2010 – 07/2011

• Managed the library’s print collection of over 3,000 journals and newspapers
• Created and updated periodicals holdings records in library cataloging & acquisitions software (Voyager)
• Provided traditional and digital reference services at the university’s main library information desk
• Helped library patrons search online resources and use library research databases
• Contributed to and helped maintain the reference department’s social media presence
• Supervised and trained student employees
• Taught undergraduate information literacy classes as needed

Library Specialist – Katz Graduate School of Business Library, University of Pittsburgh

5/2008 – 8/2010

• Answered reference questions and assisted librarians in providing in-depth business research assistance
• Created and updated MARC21 holding and item records for serials and monographs in Voyager cataloging software
• Supervised and trained undergraduate student workers and graduate student interns
• Resolved patron complaints and technical problems with library computers and equipment
• Created and revised student training materials and procedures manual
• Managed the daily operations of the circulation desk and tracked usage statistics

Access Services Specialist – Hillman Library, University of Pittsburgh

9/2006 – 4/ 2008

• Provided customer service at the circulation desk
• Served as a reference librarian on nights and weekends
• Processed requests and performed daily operations for E-ZBorrow, a web-based reciprocal borrowing service for Pennsylvania libraries
• Supervised student employees as needed
• Processed withdrawals of library materials
• Opened and closed the circulation desk
• Generated electronic patron notices in Voyager

Library Assistant – Fine Arts Library, University of Michigan

8/2005 – 8/2006

• Provided customer service at the circulation desk
• Processed new books and reserves
• Maintained spreadsheets of circulation statistics and payroll information
• Shelved and shifted books
• Created new book displays
• Opened and closed the library